Refund Policy
Last updated: draft
This policy explains when you can get your money back. It sits alongside your statutory rights, which it never takes away.
14-day cancellation
The exact money-back terms (for example a no-questions-asked period) are being confirmed and will be stated here before launch.
Digital content
Where you ask us to start a paid feature immediately, statutory cancellation rights for digital content may change. We will explain clearly at checkout what you are agreeing to.
Credits
Interview credits never expire. How refunds interact with used and unused credits will be set out here.
Your statutory rights
Nothing here removes your rights under the Consumer Rights Act 2015, including remedies if the service is not as described or not carried out with reasonable care.
How to request a refund
Contact us and we will handle it. The turnaround and method will be confirmed here.
Vouch is operated by mimoco ApS (CVR 39127709), Turistvej 177, 3460 Birkerød, Denmark. VAT DK39127709. Contact: michael@spaike.dk.